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Privacy Notice

Last updated: March 2025

ReFresh Luxury Vending ("ReFresh", "we", "us", or "our") is committed to protecting your personal information. This Privacy Notice explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it.

1. Who We Are

ReFresh Luxury Vending is a luxury fragrance vending brand operating premium, self-service scent amenities at hospitality and nightlife venues. We are the data controller responsible for personal information collected through this website.

Contact: refresh.luxuryvending@gmail.com | 203 953 9523

2. What Personal Data We Collect

Contact information — name, email address, and phone number when you submit an enquiry.
Business information — venue name, location, and relevant details when exploring a partnership.
Communication data — the content of messages, emails, or correspondence you send to us.
Technical data — IP address, browser type, time zone, and other technology on devices used to access the Site.
Usage data — information about how you use our website, including pages visited and time spent.
Transaction data — where applicable, details of purchases made through our vending machines (processed via secure third-party payment providers; we do not store payment card details).

3. How We Collect Your Data

Directly from you when you complete and submit our contact form;
When you email or call us directly;
Automatically through cookies and similar technologies when you browse our Site;
Through third-party payment processors at the point of purchase at our vending machines.

4. How We Use Your Personal Data

To respond to your enquiries — to answer questions and discuss potential partnership opportunities.
To manage venue partnerships — to set up, administer, and maintain commercial arrangements.
To improve our services — to analyse website usage and improve content and functionality.
To comply with legal obligations — where required by applicable law or regulation.
To send relevant communications — where you have expressed interest in our services. You may opt out at any time.

5. Legal Basis for Processing

Legitimate interests — to respond to enquiries, manage business relationships, and improve our website;
Consent — where you have specifically agreed to receive communications from us;
Contractual necessity — where processing is necessary to perform or enter into a commercial agreement;
Legal obligation — where we are required to process your data to comply with the law.

6. Cookies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and gather usage data. You can control cookies through your browser settings. We use strictly necessary cookies, analytical cookies, and preference cookies.

7. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We may share your data with service providers who assist in operating our website (contractually bound to keep data secure), payment processors for vending machine transactions, and legal authorities where required by law.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to 24 months. Partnership-related data is retained for the duration of the partnership and a reasonable period thereafter.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no internet transmission is entirely secure.

10. Your Rights

Depending on your location, you may have the following rights:

Right of access — to request a copy of personal data we hold about you;
Right to rectification — to request correction of inaccurate or incomplete data;
Right to erasure — to request deletion of your personal data, subject to legal obligations;
Right to restrict processing — to request that we limit how we use your data;
Right to data portability — to receive your data in a structured, machine-readable format;
Right to object — to object to processing based on legitimate interests or for direct marketing;
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at refresh.luxuryvending@gmail.com. We will respond within 30 days.

11. Children's Privacy

Our Site and Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Continued use of the Site after any changes constitutes your acceptance of the updated Notice.

13. Contact Us

ReFresh Luxury Vending
Email: refresh.luxuryvending@gmail.com
Phone: 203 953 9523